Week 11: Design Development | Peer reflection, thinking by doing, testing and refining design
Weekly learning objectives
By the end of this week you should be able to:
- Design and refine your final project outcome.
- Communicate with peers, staff, research groups and industry professionals to refine the delivery of your chosen project brief.
- Collaborate with key stakeholders to gather feedback and ensure your project aligns with your target audience.
Lecture introduction
For the 11th lecture in Module 4 we continue to present our creative practitioner interview series, offering insight into identifying, developing, project managing and completing an industry focused project.
This week the creative practitioners answer the following:
– How do you respond to critical feedback and how is it delivered back to your team?
Week 11: Workshop Challenge
The Challenge
- Seek key stakeholder feedback to ensure your project answers the original project brief, strategy and target audience.
- Respond to this feedback and refine the design of your final outcome.
Screen demos
Welcome screen and, far right, the first screen where users input their current mood.
Oppo is asking how you’re doing, so you move the slider to suit your mood. Slide to the left and the face goes red and the mouth curves down to show a sad face. Slide to the right and the face goes green with a smile. The smile/frown position of the mouth sync’s with how far the slider moves.
OPPO Demo Clip
Input
Alternative inputs, to add the human element to the app, is to choose the stylus (or finger?) to write the comment or record your message – these would be transcribed to text, once Oppo’s got used to your accent.
And, to play safe, the option of typing a text message into the system is also given.
Stylus
Voice
Text
View data
Daily Progress
Switch between daily, weekly or monthly views to compare your progress.
Weekly Progress
Compare any number of weeks
Monthly Progress
View by month. The face colour will reflect the overall score from the mood input over the period.
Chatbot
A Chatbot will pick up keywords input by the user. These keywords will determine any low-key advice for the user to de-stress, in the same way as the Mind Plan Survey mentioned in week 9.
The direct connection through to the PAM Assist helpline sits with this feature so Oppo can suggest it if things get too deep…
How it works:
A chatbot is a piece of software that conducts a conversation via text or voice input.
They can be designed to behave convincingly as a conversational partner.
Used in dialog systems like customer service or information gathering. Higher ‘spec’ chatbots can use a language processing system, but simpler ones scan for keywords within the message and build a reply with the most matching keywords or similar wording pattern from a database.
Familiar examples are Google Assistant, Siri on iPhones and Amazon Alexa.
Chatbots can be setup to fit into different categories/subjects; education, entertainment, finance, health, news, and productivity.
More sophisticated Conversational AI creates closer, more personalised experiences. It can be adapted for more task- and institution-based interaction, such as medical, courts and law, helplines and education.
“By crafting conversational personalities and interfaces capable of understanding and responding to natural language, we help our clients grow 1:1 relationships with millions of individual consumers simultaneously.”
Information from BORN: ‘The World’s First A.I. Agency’
An agency specialising in AI, based in New York.
End Shift
The users shift patterns have been input during the setup process. Interacting with the calendar on the phone, a pop-up highlights the end time of the current shift.
If it’s home time, click on ‘End shift’, if you’re still working through a job then click ‘Continue’.
End or Continue the shift: The pop up would sound a chime to make the user aware of the need to answer. I’d propose that the sound is only used at two, maybe three intervals to prompt the user, an undetermined number of chimes could frustrate them.
If the user misses the chance to call an end to their shift their next login will show this message. The user moves the slider to set the time before being taken through to the home screen.
Day View
Needs to show a current/average mood so far. What if no mood been added yet?
Show a shift timeline?
Show a comment if available
Keep ‘End Shift’ button
If more than one mood has been logged maybe show the colour of the mood at the point of entry on the shift timeline?
User Setup Screens
Demo data only.
I’ve only included fields for what I feel is the minimum data input. ‘Real life’, as mentioned before would have a fully researched and developed setup to collect the correct data for the app to work out accurate user profiles.
I’ve left out the user address and any profile photos, I don’t think they’re necessary. The user is the only user…
View the clip
OPPO Sign Up
Reflection and progress
Still pleased with the outcome so far. Feedback has been positive, with some good suggestions added to the progress this week.
Making the video run-throughs brought up some more areas needing development, such as where the user comments would be displayed but I’m pretty confident they’ve been dealt with properly – will wait for any further feedback.
My one concern is that people could focus on the questions being asked by the app, if they’re the right thing to be asking, etc. They can only be very basic, a real-life approach would take research and development by behaviour/mental health professionals. This is a guide to how it works, not professional welfare interaction.
